Patient Driven Care

A HELPING HEALTHCARE HAND FOR OUR HIGH RISK MEMBERS

At Resolution Health, we’re pretty much solely dedicated to helping our members stay as healthy as possible so they can embrace life to the fullest.

So we developed the industry first Patient Driven Care™ (PDC™) programme, our unique way of offering additional support to those members who sometimes need a helping hand when it comes to taking care of their health.

Simply browse any of the topics below for more information on this state-of-the art programme that helps our members stay as healthy as possible, for as long as possible.

What is PDC™?

PDC™ is our unique way of helping our at-risk members to manage their health and benefits better so that they’re always able to get the care they need when they need it most. These members will firstly be assigned a Personal Health Coordinator (PHC) who is like a personal banker for your wellbeing. Your PHC will help you along every step of the way, from developing a tailor-made care path based on your unique healthcare needs to giving you access to benefits that will help you stay as healthy as possible, for as long as possible.

What is a health event?

Let’s say you have high blood pressure or cholesterol. In this case, an example of a health event would be a heart attack. Similarly, various other chronic conditions can have extreme health events if left unmanaged and, in most cases, result in hospitalisation.

Who qualifies for the PDC™ programme?

It’s important to keep in mind that PDC™ is a health management programme and not a medical scheme benefit. We have a sophisticated process, based on our advanced managed care principles and protocols, that quickly identifies members who could benefit from the helping hand the programme offers. Once identified, we start helping you to use your specific option’s benefits better.

In some cases, we’ll even unlock extra benefits that assist you to stay as healthy as possible, for as long as possible.

Resolution Health members who would ideally use the PDC™ programme include,

  • Chronic patients (depending on the severity of your condition)
  • Patients with an increased risk of having an adverse health event that may, for example, result in hospitalisation
  • Patients who have had severe in-hospital or other acute health events
  • Patients with rare diseases who need constant monitoring

How to register for the programme

Registering for the PDC™ programme takes place in two ways: 

  1. Our progressive clinical systems continuously monitor our members’ claims patterns to quickly identify high risk patients. Should you be flagged as high risk on our system, you will be contacted by our friendly PDC™ team who will discuss the programme with you and take you through the registration process.
  2. If you are suffering from a severe chronic disease, you can apply for registration on the programme. The application process is quick and easy and you can either call or email us by using the details below.

Need more info?

Simply get in touch with our efficient team on 0861 796 6400 or e-mail pdc@resomed.co.za.