Resolution Health: International Travel Cover

Leaving on a jet plane, boat or car?


Resolution Health’s outstanding International Travel Cover benefit gives you the peace of mind that you need in order to sit back, relax and simply enjoy your travels abroad.

What is International Travel Cover?

Your International Travel Cover benefit is a short term insurance product that is underwritten by the Hollard Insurance Company Limited, a registered short term insurance company and licensed financial services provider (FSP: 17698). Europ Assistance, our emergency services partner, will be on hand to assist you in the unfortunate event of an emergency while you are travelling, wherever you are, 24 hours a day, 365 days a year.

Who is covered?

Except for the Foundation the International Travel Cover benefit is available to all Resolution Health members, with cover extending to:

  • Anyone under the age of 81 years (if you reach the age of 81 during your trip, cover will terminate on your 81st birthday).

How do I activate my cover?

No activation is required, however if you’re going on a trip, be sure to give us a call and let us know in advance that you will be travelling. Simply call us on 0861 796 6400 and be sure to read and understand the policy wording. You have access to the Travel Insurance benefit for as long as you are a member of Resolution Health with cover automatically terminated if your membership with the Medical Scheme ends. Remember, you must get pre-authorisation for any treatment you receive while on your trip, so keep the emergency contact number with you at all times.

Cover is provided for up to 45 days per trip, from date of departure from South Africa. Your cover, starts when you pass through passport control from South Africa and ends when you pass back through passport control into South Africa.

If you have a valid medical claim whilst on your trip, the period of cover will automatically be extended until you receive a fit-to-fly to return to South Africa. If your planned trip is longer than 45 days, you will be covered  for the first 45 days from your date of departure.  No cover is provided if you travel on a one-way ticket, or with the intention to emigrate (not even for the first 45 days).  It is therefore important to arrange additional travel cover with Hollard Travel Insurance or your travel agent before leaving South Africa.

How do I request a VISA certificate as proof of my travel cover?

Simply click here, complete the form and keep an eye on your inbox for your VISA certificate.

What is covered?

The Resolution Health Travel Insurance benefit covers you for emergency medical treatment while you are travelling outside the borders of South Africa.

Important to keep in mind is that the level of emergency medical cover varies per option with SupremeMillennium and Millennium Select members getting up to R2 million in emergency medical cover. Progressive Flex, Progressive Flex Plus and Hospital members get up to R750 000 in emergency medical cover.

Hospital expenses

We will pay up to the limit shown in the Schedule of Benefits if you have obtained authorisation from Europ Assistance prior to incurring the expense for treatment of an unexpected illness or injury:

Cover is provided for:

  • Emergency in - and out - patient hospital treatment abroad.
  • Emergency dental and optical treatment.
  • Emergency air, land and water transportation arranged by Europ Assistance to the nearest appropriate hospital.
  • Repatriation arranged by Europ Assistance for travel back to South Africa if medically justified.

Our liability will be limited to R10,000 if you do not obtain authorisation from Europ Assistance prior to incurring the expense.

What is not covered?

Certain treatments and conditions are excluded and the Policy Wording provides detailed information in this regard. Also remember that the Travel Insurance benefit is not available to members of the Foundation option. Please note the excess of R500 payable by you.

How do I submit a claim?

IIf you have already paid the claim up-front, you need to submit the following:

  • A detailed, original account from the healthcare provider.
  • The Resolution Health Travel Insurance claim form, completed in full and including proof of:
    • Travel dates in the form of your air ticket or passport stamps.
    • Proof of payment for expenses claimed.
    • Diagnosis from the treating doctor
    • Illness:  6 months medical history prior to your date of departure

Claims can be submitted online: or email

Alternate e-mail:


For all of your queries, claims or emergency assistance, simply call +27 (0) 11 991 8240 / 0861 288 889