INTERNATIONAL COVER
International Travel Cover
- The International Travel Benefit covers emergency medical treatment that you and your dependants might need while travelling overseas.
- The International Travel Benefit is for emergency or accidental expenses only and will not cover ongoing and planned treatments.
- The benefit provides cover for 90 days from your date of departure. If you intend to travel for longer than 90 days, you must apply for additional cover. Please contact your travel agent.
Simplicity and Speed of execution
Speak to our friendly client service consultant to activate this benefit before you travel.
Client Services can be contacted on
Tel0861 796 6400
Fax(011) 796 6434
Emailclientservices@resomed.co.za
How will your hospital and medical evacuation expenses be covered
The International Travel Cover benefit will cover all approved costs for emergency evacuation or transportation that you may need for medical reasons. You are entitled to cover of up to R5 million per incident, per person.
Should you require emergency hospitalisation while travelling overseas, ER24 International Assistance should be contacted on +27 10 205 3200. They will confirm your membership and arrange for the settlement of the relevant accounts.
In addition to this ER24 will provide assistance for medical emergencies, associated problems and where medically indicated, arrange for your repatriation home.
Please note that if you do not notify ER24 International Assistance of an admission to hospital the benefit will be limited to R2 000.00.
How will your day-to-day out patient expenses be covered
Should you require emergency medical treatment without hospitalisation within the 90-day period, you will need to settle the account with the health care provider upfront. An excess (deductible) of R 1000 is applicable for out-patient treatment.
Sending us your overseas out-patient medical claims
On your return, please ensure that you submit the following details to Resolution Health, to arrange for the reimbursement of your emergency non-hospital claims promptly and accurately:
- A detailed, original account from the healthcare provider.
- The claim form, completed in full and including the following information:
- Dates of travel
- The full diagnosis and treatment
- Method of payment of the account
- Details of other travel insurance, such as credit card particulars.
The International Travel Cover policy only covers emergency claims that your Plan Option would normally cover
The medical condition for which you receive medical treatment while travelling overseas must be a covered benefit of your Plan Option. Please read your member's handbook or visit our website at www.resomed.co.za to see what your Plan Option covers. In addition to the general scheme exclusions, there are specific exclusions that apply to the International Travel Benefit, these are:
- Any non-emergency, planned or elective medical treatment that occurs while you are overseas
- Any member-specific waiting periods, if applicable
- Pre-existing conditions, i.e. any illness related to a condition for which you have received treatment or medical advice in South Africa within 6 months prior to your departure from South Africa
- Dialysis or chemotherapy and any related illness
- Any treatment relating to cancer and or organ failure within the last 12 months unless we get a letter from the treating South African doctor indicating that you are fit to fly
- Situations where a terminal prognosis has been given
- Situations where you are travelling contrary to medical advice
- Situations where you are travelling with the intention of getting medical treatment
- Pregnancy or childbirth should medical complications or emergencies occur after the 26th week of pregnancy. Should the baby be born overseas, the scheme does not cover the baby until he or she returns to South Africa and is registered on the scheme
- Any loss arising out of war, terrorist attacks or where one willfully exposes oneself to danger.
Please see policy wording for detailed list of exclusions.
Travellers Details
